frequently asked questions

index

General FAQ's
I’m not sure about internet dating sites
Is it a safe way to meet people?
How do I join?
What does it cost?
What is a Social Member?
 
Logging In
I’ve forgotten my login name
I’ve forgotten my password
I haven’t received my membership activation email
I’ve lost my membership activation email
How do I change my password?
How do I change my email address?
I can no longer access the email address I joined with. What should I do?
 
Payment FAQ's
What payment provider do you use?
How do I know my payment is secure?
What is your refund policy?
Will I be automatically re-charged for membership?
Why are my card details not being accepted?
Can I pay another way?
 
Emails and Notifications
How do I unsubscribe from email message alerts?
How do I unsubscribe from email newsletters?
 
Events
How do I find out about events in my area?
How do I find out more information about an event?
Why have I not heard anything about my event booking?
I want to advertise an event

General Questions

I’m not sure about internet dating sites

You’d be surprised just how many people are already using internet dating sites. It is fast becoming one of the most popular ways to meet people in the UK. The changing pace of city life is increasingly leaving people with less and less time to meet and socialise in new circles. Why limit yourself to chance encounters on nights out, the office talent or matchmaking mates? Life’s too short!

Urbansocial moves away from the outdated image of pastel colours, bored housewives, and divorcees being the only people online dating. Urbansocial is specifically targeted at young, single, savvy urbanites who want the chance to meet other like-minded people who they might not normally get to meet in their everyday life. Meeting people on Urbansocial can be fun and more effective than an old chat-up line in your local!

Is it a safe way to meet people?

Meeting people online through Urbansocial is quite probably the safest way of meeting people! You never have to give away any of your personal details, such as your real email address, telephone number of home address to anyone unless you wish to do so and all correspondence is done via our anonymous messaging facility.

As with anything, use your common sense:

• Don’t freely give out your contact details, e.g. your email address, home address, postcode, telephone number etc until you feel completely happy to do so
• If you do decide to meet someone, always meet in a public place, and let a friend know where you will be. Always take your phone with you
• Don’t accept a lift, however the kind the offer, and don’t invite someone into your home until you are completely happy to do so
• Above all, trust your instincts and stay in control

How do I join?

Joining Urbansocial is easy and completely FREE!

All you need to do is enter your details and a profile onto the site. You will then be sent an activation email to your personal email address you register with. All you need to do is click on the link in the email to activate your account. Once activated, your profile is live on the site for other members to see. You can then search for free, and see other members.

CLICK HERE to join for FREE!

What does it cost?

It is completely FREE to add your profile and search other members. If you would like to get in touch with other members, you will need to become an upgraded Social Member.
 
For the most up-to-date payment options, and current offers, log into the site and click on the upgrade membership option.

What is a Social Member?

As a social member, you will be able to make contact with other members on the site. You will be able to send, read and reply to messages with as many members as you like. You will also be able to store all your correspondence for up to 30 days.

You can be a social member for as little or as long as you like.

Urbansocial regularly updates its special offers available to members.
For the most up-to-date payment options, and current offers, log into the site and click on the upgrade membership option.

Logging In

I've forgotten my login name

If you have forgotten your login name, on the login page, click the ‘forgotten login name’ link and enter your email address. The email address you enter will need to be same email you have registered with us. We will immediately send you an email with your login details.

I've forgotten my password

If you have forgotten your password, on the login page, click the ‘forgotten password’ link and enter your email address. The email address you enter will need to be same email you have registered with us. We will immediately send you an email with your password details.

I haven’t received my membership activation email

If have not immediately received your activation email and the email account your are using has a spam filter, please check your junk email folder. You may need to add support@urbansocial.com to your address book.

To have your activation email re-sent, please click ’re-send activation email’ on the login page and enter your email address. The email address you enter will need to be same email you have registered with us.

I’ve lost my membership activation email

If you have not received or have lost your activation email, click ’re-send activation email’ on the login page and enter your email address. The email address you enter will need to be same email you have registered with us. We will immediately send you an email with your activation details.
If you have high filter settings on your email account you may need to add support@urbansocial.com to your address book.

How do I change my password?

To change your password, log into the site using your login and password details, and click on ‘Profile’ in the header menu. From here, select ‘change password’ in the left hand menu. Enter your current password, followed by your chosen new password, and click ‘change’. The next time you log in, you will need to use your new password.

How do I change my email address?

To change your password, click on ‘Profile’ in the header menu, and then select ‘change email’ in the left hand menu. Enter your new email, and click ‘change’.

I can no longer access the email address I joined with. What should I do?

If you are no longer able to access the original email account you joined the site with, simply log into the site and change your email address, as detailed above. If you have forgotten your login details, and therefore cannot access the site as the emails are going to your old email account, please contact us at support@urbansocial.com to have your email address manually updated.

Payment Information

What payment provider do you use?

We use WorldPay as our sole payment provider.

WorldPay is an important part of the The Royal Bank of Scotland Group, the 5th biggest banking group in the world.

How do I know my payment is secure?

(Urbansocial): Our simple booking facility is fully secure and none of your credit card details are stored by us. Your payment is handled solely by Worldpay, one of the worlds largest internet payment processors.

WorldPay: WorldPay uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. WorldPay systems also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week. WorldPay systems have evolved over many years and throughout WorldPay's history they have continuously sought and gained bank approval for their systems.

What is your Refund Policy?

Urbansocial operates a 7 day refund policy for its Social Membership service subject to conditions. Click here to read the refund policy.

Will I be automatically re-charged for membership?

No. Membership payments to Urbansocial are one-off payments. Whether you choose to upgrade your membership for a month, 3 months, 6 months or a year, when this membership time has expired, you will not, under any circumstances be automatically re-charged for further membership. Once your Social upgraded membership has expired, your profile will remain on the site, and it is up to you to actively make a payment to upgrade your membership again.

Why are my card details not being accepted?

If your card is registered overseas, you may find that you will be unable to make a payment with us. This is because we only accept cards registered in the UK and Australia. This is simply due to the level to the fraudulent payments we received from overseas cards. Please see below for other options of paying for a membership.

Can I pay any other way?

If you are unable to pay for a membership online, you can send us a cheque to the following address with the membership amount you wish to purchase. Please remember to include your membership details (login and password name) with the cheque, so that we can manually upgrade your membership when we receive your cheque. Cheques should be made payable to: Urbansocial, and should be sent to:
85 Wroughton Road, London, SW11 6AS.

Emails and Notifications

How do I unsubscribe from email message alerts?

If you would like to unsubscribe from receiving email alerts when you have received a new message from another member on Urbansocial, and/or when a message you have sent has been read, all you need to do is go to the 'Messages' section of the site when you are logged in. In the left hand navigation bar, choose message settings. From here you can select your message alerts.

How do I unsubscribe from email newsletters?

If you would like to unsubscribe from receiving email newsletters from Urbansocial, including Be On TV alerts, and event details, all you need to do is click on an email you have received, and at the bottom of the email select 'unscubscribe me'.  Enter your details and email address and your email will be removed from our mailing list.

Events

How do I find out about events in my area?

Events are listed on Urbansocial in the Nights Out Secion of the site. From her, events can be searched for by location and event type.

How do I find out more information about an event?

For more information about an event that is listed or to book tickets to this event, please use the Book Now button or the booking details provided. All events listed are run by third party companies. For further information about any event, please contact the company directly.

Why have I not heard anything about my event booking?

All events listed on Urbansocial are run by third party partners. Urbansocial provides information about the latest events and how to book, but has no further involvement. Any matter relating to an event should be taken up directly with the third party partner in question.
Please do not email us directly about events.

I want to advertise an event

If you are running an event that you would like to advertise, please select the advertise an event option in the left hand menu on the 'Nights Out' section. There is a £15 charge to advertise an event, and all events are approved by the team for appropriateness before going live onto the web site.